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Frequently Asked Questions

As follows you will find introductory answers to frequently asked questions about LAN CARGO services . Links throughout the answers will guide you to further information on our website.

FREQUENTLY ASKED QUESTIONS - International destinations

1.- Is it possible to send international cargo to a personal or corporate address?

No, LAN CARGO's international service is limited to airport to airport transportation.

2.- I need to transport cargo in a specific date and/or flight, what can I do?

In case you need to transport cargo in a specific date and/or flight, LAN CARGO offers two special products with differenciated rates: for international cargo, the " Positive Flight Specific", and for domestic cargo within Chile, CEC or " Cargo Espacio Confirmado".

3-. Where are LAN CARGO offices located?

To check the addresses and telephone numbers of LAN CARGO offices worldwide, please click on the following link Sales Offices.

4-. Does the air freight have any insurance? Can I purchase additional insurance?

For information regarding insurance, please click on the following link Insurance.

5-. What is LAN CARGO's flight schedule?

You can find all the itinerary information for all our flights by accessing the following link Itinerary.

6. What types of aircrafts compose LAN CARGO's fleet?

To get fully acquainted with the LAN CARGO fleet, please visit Fleet.

7. What are the rates or where can I find such information?

To obtain the fare for international shipments, please contact your nearest LAN CARGO office.

To obtain the fare for domestic shipments within Chile or Argentina, please visit the Domestic Route Chile and Domestic Route Argentina sections.

8.What will happen to my cargo in case of a hurricane in Miami?

In LAN CARGO, we will make the right decisions in order to keep your cargo safe. We will inform through this website about our operation status (flight departures and warehouse opening).

During this emergency, our Contact Center will be answering booking calls.

Plase visit www.lancargo.com for further updates.

FREQUENTLY ASKED QUESTIONS - DOMESTIC ROUTE

CHILE

1.- What are the requirements for pet transportation within Chile?

For domestic transportation, documentation is not required.
The pet must be at least 3 months old.
The pet must be able to stand inside the cage and there must be a distance of at least 10 cms. from its head to the ceiling of the cage. The pet must have enough space to move and turn around inside the cage.
Generally, pets are not allowed to travel while sedated. If the veterinarian recommends a tranquilizer for the trip, you must present a veterinary certificate with the written recommendation and administer the dose in the presence of LAN CARGO personnel.

For the transportation of pets within Chile, LAN CARGO offers a cage (i.e. kennel, crate) rental service. For further information, requirements, and restrictions please visit the Pets section.

2.- What requirements must I meet to transport my pet from Chile to an international destination?

The pet must be at least 2 months old.
You must present valid vaccination* and health certificates issued by a veterinarian.
You must present a Phytosanitary certificate issued by the national Agriculture and Livestock Department ("Servicio Agrícola Ganadero").
You must contact the destination country's Embassy in Chile to determine if there are any additional requirements and comply with these.
The pet must be able to stand inside the cage and there must be a distance of at least 10 cms. from its head to the ceiling of the cage. The pet must have enough space to move and turn around inside the cage.
Generally, pets are not allowed to travel while sedated. If the veterinarian recommends a tranquilizer for the trip, you must present a veterinary certificate with the written recommendation and administer the dose in the presence of LAN CARGO personnel.

Cage rental service is not available for international shipments. For further information, requirements, and restrictions please visit the Pets sections.

* In case of cats, dogs or birds, vaccination must have taken place between 1 and 12 months prior to embarkation.

3.- In addition to the set fare, what additional charges should I consider when sending air freight from Chile?

For Domestic Cargo:

Fuel surcharge: CL$ 80 per kilo + VAT
Air transport document issuance: CL$ 350 + VAT

For International Cargo:

Fuel surcharge (FSC): US$ 0.35 per kilo, with a minimum of US$ 25
Air waybill issuance: US$ 10.00
Dangerous Goods Transport Surcharge: US$ 85 (in case of connections, surcharge must be paid for every leg)

4.- Is there a surcharge for freight sent "collect" (i.e. for payment at destination) within Chile?

Yes, there is a 10% surcharge on the shipping rate for collect freight.

Should you have any further questions, please Contact Us.