Chile: Confirmed Space Freight or CEC ("Carga Espacio Confirmado")

Confirmed Space Freight or CEC ("Carga Espacio Confirmado") is an airport-to-airport service offered by LAN CARGO, which allows the client to purchase space on a specific flight. The service is guaranteed and the freight is not subject to disembarkation as long as all the requirements are met. This product was created to meet clients' needs of priority service guaranteeing that their important shipment will fly as booked.

With LAN CARGO's CEC product you choose the specific flight you need and we guarantee that your shipment will fly as booked, or we will reimburse the freight cost.*

Features

• Flight specific reservation.
• 100% money back guarantee. See Exceptions.
• Airport-to-airport service.
• Available for all types of freight.
• Size and weight limits according to aircraft compatibility.
• Shipments of up to 100 Kg. accepted on passenger flights LAN CARGO has access to.

Know CEC Product Rate

Failure in Service

A service failure occurs when the freight is not transported on the specific flight reserved and detailed on the Air Waybill. In such cases, LAN CARGO will reimburse 100% of the freight charge, and the reserved shipment will be transported on the next available flight.

Note: Taxes, customs fees, and other costs other than the service charge will not be reimbursed. Additions to the free of charge shipment will not be accepted.

REIMBURSEMENT for Service Failure

Reimbursements will only be issued to the party submitting payment and if the following conditions apply:

• The freight was tendered within the established time limit (2 hours before flight departure)
• The shipper had properly prepared the shipment (i.e. packed, marked, labeled, etc.) and had presented all the required documentation; and
• The claim must have been received at the corresponding LAN CARGO office at the point of origin within 10 business days from the date of the service failure.

REIMBURSEMENT Exceptions

Cases in which no reimbursement or credit will be issued:

• Natural disasters, weather conditions, air traffic control, war, or terrorist acts.
• Delays due to mechanical failures; any flight cancellation or delay due to force majeure events.
• Labor strikes, protests, international conditions, quarantines, or any act issued by the government.
• Problems with fuel suppliers or labor force.
• Freight was not ready for shipping, due to missing documents or inspections required for transport or because freight size and weight did not comply with those established for the type of aircraft.
• Inclusion of dangerous goods without prior approval by LAN CARGO and/or without the required documentation in case of approval.
• Failure on the shipper or consignee's part to comply with one or more of the rules, terms, or rates established, including but not limited to improper and/or unsafe packaging, incomplete information on AWB, etc.
• Cancellation by the shipper.

OTHER RULES AND RESTRICTIONS

1. LAN CARGO will not accept the following as Confirmed Space Freight:
2. • Oversized pieces or shipments with weight and measurements that exceed the limits established for each aircraft.
   • Dangerous Goods, with the exception of shipments containing solid carbon dioxide (dry ice), which are subject to flight restrictions and approval by LAN CARGO's Safety Department.
   • Articles of extraordinary value.
   • Human remains.
3. All FAA/TSA, ICAO, IATA, and any other related regulations apply.
4. All handling conditions contained in the air waybill apply.
5. LAN CARGO reserves the right to change, alter, and amend the terms and conditions of this service, as well as the right to end or revoke this offer at any time, at its sole discretion and without prior notice.
6. The contracting party declares knowledge and acceptance of each and every condition contained in the present section.

* Certain restrictions apply. Please contact the LAN CARGO office nearest you for further details.