Claim Response Times

Claims | Time Limit To Present Claims | Claim Response Times | Contact Information

Claim Time Responses. Work days are considered

Missing Perishable Cargo less than USD 10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 20 days 0 days 10 days

 

Missing Dry Cargo less than USD 10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 60 days 0 days 10 days

 

Other causes (damages / shrinkages) less than USD 10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 25 days 0 days 10 days

 

Missing Perishable Cargo greater than USD 10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 25 days 0 days 10 days

 

Missing Dry Cargo greater than USD 10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 60 days 0 days 10 days

 

Other causes (damages / shrinkages) more than USD10.000
Claim Reception Confirm reception of documents or inquire for missing documents Offer Letter or Rejection of Claim Acceptance Payment
0 days 5 days 30 days 0 days 10 days

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